Effective Date: [20th March 2025]
At VAQT Horology, we value and respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or make purchases from our online platform. It also outlines your rights concerning your personal data and our use of cookies.
The Digital Personal Data Protection Act, 2023 (DPDPA) and other pertinent privacy laws that apply in India govern and are complied with by this privacy statement. This Privacy Policy will be updated to reflect any changes made to this Act. This policy describes our procedures for protecting user privacy when it comes to data that users submit or that VAQT collects from users on the VAQT website. This is meant to reassure you that online transactions with VAQT are just as safe, secure, enjoyable, and painless as those conducted over the phone, which you may always do by giving us a call. We wish to discuss our privacy policies because we respect your privacy. These include what information we gather, how we use it, what information we share, and your rights and choices about how we use and disclose your personal information.
By using our website, you agree to the terms of this Privacy Policy. We are committed to safeguarding your privacy and providing you with a secure and enjoyable shopping experience.
Information we collect
We collect both personal and non-personal information to enhance your shopping experience, fulfil your orders and improve our services.
When you purchase a product, create an account or contact us, we may collect the following types of personal information:
- Name
- Shipping and billing address
- Email address
- Phone number
- Payment information (e.g., credit card details, though we do not store this data ourselves)
- Order history and preferences
As you navigate our website we may collect non-personal information automatically, described below under Cookies and tracking technologies. This can include:
- IP address
- Browser type and version
- Device type
- Pages viewed and time spent on our site
- Referral sources
How we use your information
The information we collect is used for the following purposes:
- To process, fulfil and track your orders, and communicate with you regarding your purchases.
- To respond to your inquiries and provide customer service.
- With your consent, to send you promotional offers, newsletters or special deals.
- To monitor and improve the usability and performance of our website.
- To protect against fraud and unauthorized transactions and to safeguard our business.
How we share your information
We respect your privacy and will not sell, rent or trade your personal information. However, we may share your information with trusted third parties in the following circumstances:
- We may share your personal information with third-party vendors who assist us in operating our website, processing payments, delivering orders and providing customer support. These third parties are required to protect your information and may only use it to perform the services they provide to us.
- We may disclose your information if required by law, to comply with a legal obligation, or to protect our rights or the safety of others.
- In the event of a merger, acquisition or sale of assets, your personal information may be transferred to the acquiring entity.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and gather data on website usage. We use this information to better understand how visitors use our website and for internal reporting purposes. We will share this information with our advertisers, sponsors or business partners in a way that does not identify you personally. By using our site, you consent to our use of cookies as outlined in this policy.
Types of cookies we use
- Essential Cookies: These cookies are necessary for the website to function properly. They allow you to navigate the site and use its features, such as placing items in your cart and completing checkout.
- Performance Cookies: These cookies collect information about how visitors use our website, allowing us to optimize the performance and user experience. They do not identify individual users.
- Functional Cookies: These cookies remember your preferences and choices (e.g., your preferred language or region) to provide a more personalized experience.
- Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you, based on your browsing behaviour and interests. They also limit the number of times you see an ad and help us measure the effectiveness of our marketing campaigns.
Managing cookies
You can control and manage cookies through your browser settings. You have the option to disable cookies, delete existing cookies or be notified when a cookie is set. However, please note that disabling cookies may impact your experience on our website and limit certain functionalities.
Information retention
- We keep your information for only as long as is necessary for our purposes, to protect ourselves in the event of a legal claim, resolve disputes and enforce our agreements. After this period it will be deleted or in some cases made anonymous.
- If you subsequently withdraw your consent we will delete your personal information.
- If you request that we no longer send you direct marketing communications, we will keep a record of your request and contact details to ensure that your request is respected.
Data Security
We prioritize the security of your personal information by implementing industry-standard measures such as encryption, access controls, and regular security audits to prevent unauthorized access, disclosure, or alteration. Our data collection practices are minimal, ensuring we only retain necessary information for the required period. Any third-party service providers we engage must also adhere to strict security protocols. While we take every precaution to protect your data, no system is entirely immune to risks. In the unlikely event of a data breach, we will take all necessary measures to mitigate the impact, notify relevant authorities, and inform affected clients within seven days.
Third-party links
Our website may contain links to other sites that are not operated by us. We are not responsible for the privacy practices of these third-party websites and encourage you to review their privacy policies before providing them with your personal information.
Your rights
You have the following rights regarding your personal data:
- You can ask us to update or correct inaccurate information.
- You may request the deletion of your personal data, subject to certain legal limitations.
To exercise any of these rights, please contact us at [email protected]
Changes to this Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will publish the same on our website on this page. Your continued use of the website following any updates signifies your acceptance of the revised policy.
Contact us
If you have any questions or concerns about this Privacy Policy or our use of your personal data, please contact us at:
VAQT HOROLOGY PRIVATE LIMITED
No. 203, 2nd floor ‘Tulsiani Chambers’,
Nariman Point, Mumbai- 400 021
Maharashtra, India